2025 Digital Accessibility Index
Software (SaaS)
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Inaccessible platforms shut out millions of potential users
For software companies, user experience is everything — but many platforms still struggle with fundamental accessibility issues that make it difficult for people with disabilities to navigate dashboards, configure settings, or use key features.
One major challenge is poor color contrast. Software sites had the highest number of color contrast violations per page of any industry, making it harder for people with low vision to read notifications, follow menus, or interact with critical elements.
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Bar chart showing WCAG 1.4.3 Contrast Minimum violations per page by sector: Software 103, Education 87.7, Hospitality 85.3, Government 75.4, Finance 74, Retail 73, Healthcare 69.1.
Navigation is another pain point. Many software platforms rely on complex interfaces, but unclear links, inaccessible forms, and keyboard accessibility failures can make it difficult for users with disabilities to interact with the tools they need.
INDUSTRY COMPARISON
Where do software websites fall short?
We scanned 51,344 pages across 1,215 software websites, focusing on key areas like user dashboards, account settings, and support documentation.
Software sites had the highest number of color contrast violations per page (103) — making it difficult for users with visual impairments to navigate interfaces, read notifications, or interact with critical product features.
Inaccessible images can limit key software functionality
Software sites had the most inaccessible images per page (35.7) — making it difficult for users with visual disabilities to understand content, navigate interfaces, or access diagrams.
Poor color contrast can make users strain to follow along
Software sites had the most color contrast issues per page (103) — making it difficult for people with low vision to navigate user interfaces or read messages.
Keyboard accessibility barriers can disrupt workflows
Software sites had the most keyboard accessibility issues per page (10.2) — making it difficult for keyboard-only users to navigate complex interfaces, configure settings, or use critical tools.
Inaccessible links can slow down users and throttle workflows
The average software page had 7.1 inaccessible links, which can make it difficult for all users to find tools, complete tutorials, or adjust their settings.
Inaccessible forms can limit access to key features
Software websites had 6.2 inaccessible forms, labels, or buttons per page — making it difficult for all users to navigate between dashboards, configure accounts, or use key product features.
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INFOGRAPHIC
Digital Accessibility for SaaS Brands
Get the latest insights into the accessibility of SaaS sites.
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